:root{--navy:#1f3a6e;--navy2:#16294f;--blue:#2563eb;--blue-soft:#e0edff;--purple:#7c3aed;--purple-soft:#efe7ff;--amber:#d97706;--amber-soft:#fff2dc;--green:#059669;--green-soft:#e6f7ee;--cyan:#0891b2;--cyan-soft:#e7f6fb;--ink:#111827;--muted:#64748b;--line:#e2e8f0;--bg:#f4f6fb;--card:#ffffff;--red:#dc2626;--red-soft:#fee2e2;--shadow:0 1px 2px rgba(16,24,40,.06),0 1px 3px rgba(16,24,40,.1)}*{box-sizing:border-box}html,body{margin:0;height:100%;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;color:var(--ink);background:var(--bg)}button{font:inherit;cursor:pointer}a{color:var(--blue);text-decoration:none}.hidden{display:none!important}#login{position:fixed;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#16294f,#1f3a6e 55%,#2563eb 130%);z-index:50}.login-card{background:#fff;border-radius:18px;box-shadow:0 24px 60px #00000059;width:410px;max-width:92vw;padding:34px 34px 30px}.brand{display:flex;align-items:center;gap:12px;margin-bottom:6px}.logo{width:42px;height:42px;border-radius:11px;background:linear-gradient(135deg,#2563eb,#7c3aed);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:800;font-size:15px}.brand b{font-size:16px;color:var(--navy)}.brand span{display:block;font-size:11.5px;color:var(--muted);font-weight:500}.login-card h1{font-size:21px;margin:20px 0 4px}.login-card p.sub{margin:0 0 20px;color:var(--muted);font-size:13.5px}.field{margin-bottom:13px}.field label{display:block;font-size:12px;font-weight:600;color:#374151;margin-bottom:5px}.field input{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:9px;font-size:14px;background:#fff}.field input:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px #2563eb26}.btn-primary{width:100%;margin-top:14px;padding:11px;border:none;border-radius:10px;background:var(--blue);color:#fff;font-weight:700;font-size:14.5px}.btn-primary:hover{background:#1d4fd6}#app{display:grid;height:100vh;grid-template-columns:238px 1fr;grid-template-rows:100vh}.sidebar{background:var(--navy2);color:#cdd7ea;display:flex;flex-direction:column;padding:16px 12px;gap:2px;overflow:auto}.sidebar .brand{padding:6px 8px 14px;margin-bottom:6px;border-bottom:1px solid rgba(255,255,255,.08)}.sidebar .brand b{color:#fff}.sidebar .brand span{color:#9fb2d4}.nav-sec{font-size:10.5px;text-transform:uppercase;letter-spacing:.08em;color:#7f93b8;padding:12px 10px 5px}.nav-item{display:flex;align-items:center;gap:10px;padding:9px 11px;border-radius:9px;font-size:13.5px;color:#cdd7ea;font-weight:500}.nav-item .ic{width:18px;text-align:center;opacity:.9}.nav-item:hover{background:#ffffff0f;color:#fff}.nav-item.active{background:var(--blue);color:#fff;font-weight:600}.nav-item .badge{margin-left:auto;background:var(--amber);color:#fff;font-size:11px;font-weight:700;border-radius:999px;padding:1px 7px;min-width:20px;text-align:center}.nav-item.active .badge{background:#fff;color:var(--blue)}.main{overflow:auto;display:flex;flex-direction:column}.topbar{position:sticky;top:0;z-index:20;background:#fff;border-bottom:1px solid var(--line);padding:12px 26px;display:flex;align-items:center;gap:14px}.topbar h2{font-size:16.5px;margin:0}.menu-btn{display:none;border:1px solid var(--line);background:#fff;border-radius:8px;padding:6px 11px;font-size:16px;line-height:1;color:#334155;cursor:pointer}.scrim{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#10182859;z-index:55}.crumb{font-size:12px;color:var(--muted)}.topbar .spacer{flex:1}.role-chip{display:flex;align-items:center;gap:8px;background:var(--bg);border:1px solid var(--line);border-radius:999px;padding:4px 6px 4px 13px;font-size:12.5px;color:#475569;font-weight:600}.role-chip select{border:none;background:transparent;font:inherit;font-weight:700;color:var(--navy);cursor:pointer}.role-chip select:focus{outline:none}.avatar{width:30px;height:30px;border-radius:50%;background:linear-gradient(135deg,#2563eb,#7c3aed);color:#fff;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700}.logout{border:1px solid var(--line);background:#fff;border-radius:8px;padding:6px 11px;font-size:12.5px;color:#475569}.logout:hover{background:var(--bg)}.content{padding:24px 26px 40px;max-width:1300px}.page-head{margin:0 0 4px;font-size:22px}.page-sub{margin:0 0 20px;color:var(--muted);font-size:13.5px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(168px,1fr));gap:12px;margin-bottom:16px}.kpi{background:var(--card);border:1px solid var(--line);border-radius:11px;padding:11px 13px;box-shadow:var(--shadow)}.kpi .lbl{font-size:12px;color:var(--muted);font-weight:600}.kpi .val{font-size:21px;font-weight:750;margin-top:3px;letter-spacing:-.4px;display:flex;align-items:baseline;flex-wrap:wrap}.kpi .val small{font-size:14px;color:var(--muted);font-weight:600}.delta-side{font-size:11.5px;font-weight:700;margin-left:8px}.delta-side.up{color:var(--green)}.delta-side.down{color:var(--red)}.up{color:var(--green)}.down{color:var(--red)}.grid2{display:grid;grid-template-columns:1.4fr 1fr;gap:16px;margin-bottom:16px}.grid2b{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px}.card{background:var(--card);border:1px solid var(--line);border-radius:13px;box-shadow:var(--shadow);overflow:hidden}.card.clickable{cursor:pointer;transition:.12s}.card.clickable:hover{border-color:var(--blue);box-shadow:0 3px 10px #2563eb24}.card .hd{padding:14px 17px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}.card .hd h3{margin:0;font-size:14.5px}.card .hd .r{margin-left:auto;font-size:12px;color:var(--muted)}.card .hd .r.link{color:var(--blue);font-weight:600;cursor:pointer}.card .hd .r.link:hover{text-decoration:underline}.card .bd{padding:16px 17px}.chart-wrap{position:relative;height:230px;padding:8px 6px}.chart-wrap canvas{display:block}table.tbl{width:100%;border-collapse:collapse;font-size:13px}table.tbl th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--line);background:#fafbfe}table.tbl td{padding:11px 14px;border-bottom:1px solid var(--line);vertical-align:middle}table.tbl tbody tr:last-child td{border-bottom:none}.dt-scroll{overflow-x:auto;overflow-y:visible}.dt-scroll table.tbl th,.dt-scroll table.tbl td{white-space:nowrap}table.tbl tr.clickable:hover{background:var(--blue-soft);cursor:pointer}th .arrow{opacity:.5;font-size:10px;margin-left:3px}.th-wrap{display:inline-flex;align-items:center;gap:6px}.th-label{display:inline-flex;align-items:center;gap:3px}.th-label.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.th-label.sortable:hover{color:var(--blue)}.fltr-ic{cursor:pointer;color:#94a3b8;font-size:11px;line-height:1;padding:2px 5px;border-radius:5px;border:1px solid transparent}.fltr-ic:hover{background:#e6ebf3;color:var(--blue)}.fltr-ic.active{color:var(--blue);background:var(--blue-soft);border-color:#bcd2fb}.fdrop{position:fixed;z-index:90;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 12px 34px #10182838;width:238px;font-size:13px;overflow:hidden}.fdrop .item{display:flex;align-items:center;gap:9px;padding:9px 13px;cursor:pointer;color:#334155}.fdrop .item:hover{background:var(--bg)}.fdrop .item.disabled{color:#cbd5e1;cursor:default}.fdrop .item.disabled:hover{background:#fff}.fdrop .sep{height:1px;background:var(--line);margin:4px 0}.fdrop .srch{padding:8px 10px 6px}.fdrop .srch input{width:100%;padding:7px 9px;border:1px solid var(--line);border-radius:7px;font-size:12.5px}.fdrop .srch input:focus{outline:none;border-color:var(--blue)}.fdrop .list{max-height:190px;overflow:auto;padding:2px 0 4px}.fchk{display:flex;align-items:center;gap:8px;padding:6px 13px;cursor:pointer;font-size:12.5px;color:#334155}.fchk:hover{background:var(--bg)}.fchk input{accent-color:var(--blue);width:15px;height:15px;flex:none}.fchk span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fdrop .foot{display:flex;gap:8px;padding:9px 12px;border-top:1px solid var(--line)}.fdrop .foot .btn{flex:1;text-align:center;padding:7px}.pill{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:700;padding:3px 10px;border-radius:999px;white-space:nowrap}.pill.green{background:var(--green-soft);color:#04663f}.pill.amber{background:var(--amber-soft);color:#7a3f00}.pill.red{background:var(--red-soft);color:#991b1b}.pill.blue{background:var(--blue-soft);color:#0f2b6b}.pill.purple{background:var(--purple-soft);color:#3b1670}.pill.gray{background:#eef1f6;color:#475569}.pill.cyan{background:var(--cyan-soft);color:#053b49}.pill.orange{background:#ffedd5;color:#9a3412}.tabbtn{border:1px solid var(--line);background:#fff;border-radius:8px;padding:6px 11px;font-size:12.5px;font-weight:600;color:#475569;cursor:pointer;margin:0 6px 8px 0}.tabbtn.on{background:var(--blue);color:#fff;border-color:var(--blue)}.bell{position:relative;border:1px solid var(--line);background:#fff;border-radius:9px;padding:6px 9px;font-size:15px;line-height:1;cursor:pointer;margin-right:10px}.bell-badge{position:absolute;top:-7px;right:-7px;background:var(--red);color:#fff;border-radius:10px;font-size:10px;font-weight:700;padding:1px 5px}.notifpanel{display:none;position:fixed;top:64px;right:24px;width:340px;max-height:64vh;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 12px 40px #0000002e;z-index:80;padding:8px}.statusel{padding:4px 7px;border:1px solid var(--line);border-radius:7px;font-size:12px;background:#fff;font-weight:600;color:#334155;cursor:pointer}.statusel:focus{outline:none;border-color:var(--blue)}.scorebadge{font-weight:800;font-size:13px}.mini-bar{height:7px;border-radius:6px;background:#eef1f6;overflow:hidden;min-width:70px}.mini-bar>span{display:block;height:100%;border-radius:6px}.avatar-sm{width:26px;height:26px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:10.5px;font-weight:700;color:#fff;margin-right:8px;vertical-align:middle}.btn{border:1px solid var(--line);background:#fff;border-radius:9px;padding:9px 15px;font-size:13px;font-weight:600;color:#334155}.btn:hover{background:var(--bg)}.btn.primary{background:var(--blue);border-color:var(--blue);color:#fff}.btn.primary:hover{background:#1d4fd6}.btn.green{background:var(--green);border-color:var(--green);color:#fff}.btn.amber{background:var(--amber);border-color:var(--amber);color:#fff}.btn.red{background:var(--red);border-color:var(--red);color:#fff}.btn.ghost{background:transparent}.btn.sm{padding:5px 10px;font-size:12px}.back{display:inline-flex;align-items:center;gap:6px;color:var(--muted);font-size:13px;font-weight:600;background:none;border:none;padding:0;margin-bottom:12px}.back:hover{color:var(--blue)}.dt-toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:14px}.dt-search{flex:1;min-width:220px;position:relative}.dt-search input{width:100%;padding:9px 12px 9px 32px;border:1px solid var(--line);border-radius:9px;font-size:13px}.dt-search input:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px #2563eb24}.dt-search .ic{position:absolute;left:11px;top:8px;color:var(--muted);font-size:15px}.dt-date{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--muted)}.dt-date input{border:1px solid var(--line);border-radius:8px;padding:7px 9px;font-size:12.5px;color:#334155}.dt-refresh{display:flex;align-items:center;gap:8px}.auto-dot{width:8px;height:8px;border-radius:50%;background:var(--green);display:inline-block;animation:pulse 1.4s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.25}}.dt-foot{display:flex;align-items:center;gap:6px;padding:12px 14px;border-top:1px solid var(--line);font-size:12.5px;color:var(--muted);flex-wrap:wrap}.dt-foot .sp{flex:1}.pgbtn{border:1px solid var(--line);background:#fff;border-radius:7px;padding:5px 10px;font-size:12.5px;font-weight:600;color:#334155}.pgbtn:disabled{opacity:.45;cursor:default}.pgbtn.active{background:var(--blue);color:#fff;border-color:var(--blue)}.prog{display:flex;align-items:center;gap:9px;min-width:130px}.prog .mini-bar{flex:1}.prog .pct{font-weight:700;font-size:12px;width:38px;text-align:right}.stage-pill{font-size:11px;font-weight:700;padding:3px 9px;border-radius:999px;background:var(--purple-soft);color:#3b1670;white-space:nowrap}.prof-head{display:flex;align-items:center;gap:16px;margin-bottom:18px;flex-wrap:wrap}.prof-av{width:56px;height:56px;border-radius:50%;color:#fff;display:flex;align-items:center;justify-content:center;font-size:20px;font-weight:800;flex:none}.prof-head h1{margin:0;font-size:22px}.prof-head .sub{color:var(--muted);font-size:13px;margin-top:2px}.delta-up{color:var(--green);font-weight:800}.delta-down{color:var(--red);font-weight:800}.loop{display:flex;align-items:center;gap:6px;font-size:11px;font-weight:700;flex-wrap:wrap}.loop .st{padding:3px 8px;border-radius:999px;background:#eef1f6;color:#94a3b8}.loop .st.done{background:var(--green-soft);color:#04663f}.loop .st.cur{background:var(--blue);color:#fff}.loop .ar{color:#cbd5e1}.eval-top{display:grid;grid-template-columns:200px 1fr;gap:18px;margin-bottom:16px}.gauge{background:var(--card);border:1px solid var(--line);border-radius:13px;box-shadow:var(--shadow);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:18px}.gauge .ring{position:relative;width:140px;height:140px}.gauge .num{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;align-items:center;justify-content:center}.gauge .num b{font-size:34px;letter-spacing:-1px}.gauge .num small{font-size:11px;color:var(--muted);font-weight:600}.cat-row{display:flex;align-items:center;gap:12px;padding:9px 0;border-bottom:1px dashed var(--line)}.cat-row:last-child{border-bottom:none}.cat-row .nm{width:230px;font-size:13px;font-weight:600}.cat-row .bar{flex:1}.cat-row .sc{width:52px;text-align:right;font-weight:800;font-size:13px}.li{display:flex;gap:9px;padding:7px 0;font-size:13.5px;line-height:1.5}.li .mk{flex:none;width:20px;text-align:center}.evidence{background:#f8fafc;border:1px solid var(--line);border-left:3px solid var(--blue);border-radius:8px;padding:10px 13px;margin:9px 0;font-size:13px}.evidence .who{font-weight:700;font-size:11.5px;color:var(--muted);margin-bottom:3px;text-transform:uppercase;letter-spacing:.03em}.transcript{max-height:420px;overflow:auto;padding-right:6px}.turn{display:flex;gap:10px;margin-bottom:11px;font-size:13px;line-height:1.5}.turn .sp{flex:none;font-size:11px;font-weight:800;width:82px;text-transform:uppercase;letter-spacing:.03em;padding-top:2px}.turn.rec .sp{color:var(--blue)}.turn.part .sp{color:var(--purple)}.turn .tx{background:var(--bg);border-radius:9px;padding:8px 11px;flex:1}.turn.rec .tx{background:var(--blue-soft)}.email-hd{font-size:13px;border-bottom:1px solid var(--line);padding-bottom:10px;margin-bottom:10px}.email-hd div{margin:2px 0}.email-hd b{color:#334155}.flag{display:flex;gap:9px;align-items:flex-start;padding:10px 12px;border-radius:9px;margin-bottom:8px;font-size:13px}.flag.warn{background:var(--amber-soft)}.flag.ok{background:var(--green-soft)}.flag.bad{background:var(--red-soft)}.audio{display:flex;align-items:center;gap:12px;background:var(--card);border:1px solid var(--line);border-radius:11px;padding:11px 14px;margin-bottom:14px;box-shadow:var(--shadow)}.audio .play{width:38px;height:38px;border-radius:50%;background:var(--blue);color:#fff;border:none;font-size:15px;display:flex;align-items:center;justify-content:center}.audio .track{flex:1;height:6px;border-radius:6px;background:#e6ebf3;position:relative;overflow:hidden}.audio .track>span{position:absolute;left:0;top:0;bottom:0;width:34%;background:var(--blue)}.audio .t{font-size:12px;color:var(--muted);font-variant-numeric:tabular-nums}.decision-bar{position:sticky;bottom:0;background:#fff;border-top:1px solid var(--line);padding:14px 17px;display:flex;gap:10px;align-items:center;margin:0 -17px -16px;border-radius:0 0 13px 13px;flex-wrap:wrap}.decision-bar .lbl{font-size:12.5px;color:var(--muted);font-weight:600}.decision-bar .sp{flex:1}.two-col{display:grid;grid-template-columns:1.15fr .85fr;gap:16px}.toast{position:fixed;bottom:22px;left:50%;transform:translate(-50%) translateY(20px);background:var(--navy2);color:#fff;padding:12px 20px;border-radius:11px;font-size:13.5px;font-weight:600;box-shadow:0 14px 40px #0000004d;opacity:0;transition:.28s;z-index:80;display:flex;align-items:center;gap:9px}.toast.show{opacity:1;transform:translate(-50%) translateY(0)}.empty{padding:34px;text-align:center;color:var(--muted);font-size:13.5px}.badgekey{font-size:11px;color:var(--muted);margin-top:6px}.modal-bg{position:fixed;top:0;right:0;bottom:0;left:0;background:#10182880;display:flex;align-items:center;justify-content:center;z-index:70}.modal{background:#fff;border-radius:14px;width:440px;max-width:92vw;padding:22px;box-shadow:0 24px 60px #00000059}.modal h3{margin:0 0 4px;font-size:17px}.modal p{margin:0 0 16px;color:var(--muted);font-size:13px}.modal .row{display:flex;align-items:center;gap:10px;margin-bottom:11px}.modal .row label{width:180px;font-size:13px;font-weight:600}.modal input[type=range]{flex:1}.modal .val{width:34px;text-align:right;font-weight:800}.modal .actions{display:flex;gap:10px;justify-content:flex-end;margin-top:8px}@media(max-width:1000px){.grid2,.grid2b,.two-col,.eval-top{grid-template-columns:1fr}}@media(max-width:900px){#app{grid-template-columns:1fr}.sidebar{position:fixed;top:0;left:0;bottom:0;width:230px;transform:translate(-100%);transition:transform .2s ease;z-index:60;box-shadow:0 10px 40px #0000004d}#app.nav-open .sidebar{transform:none}#app.nav-open .scrim{display:block}.menu-btn{display:inline-flex;align-items:center}.content{padding:18px 16px 40px}.topbar{padding:12px 16px}}@media(max-width:600px){.role-chip span{display:none}.page-head{font-size:19px}}.skel{border-radius:6px;background:linear-gradient(90deg,#eef1f6 25%,#e4e9f2 37%,#eef1f6 63%);background-size:400% 100%;animation:skel-sheen 1.4s ease infinite}@keyframes skel-sheen{0%{background-position:100% 50%}to{background-position:0 50%}}@media(prefers-reduced-motion:reduce){.skel{animation:none}}.link{color:var(--blue);cursor:pointer}.link:hover{text-decoration:underline}.nav-item{text-decoration:none}.content{max-width:none;width:100%}.main{min-width:0}#app>.main{overflow-x:hidden}@supports (height: 100dvh){#app{height:100dvh;grid-template-rows:100dvh}}@media(min-width:1600px){.content{padding:28px 40px 48px}.topbar{padding:12px 40px}}.notifpanel.open{display:block}.nhd{display:flex;align-items:center;gap:10px;padding:6px 10px 10px;border-bottom:1px solid var(--line);font-size:13px;margin-bottom:4px}.nhd .link{margin-left:auto;font-size:12px;font-weight:600}.nitem{padding:10px 12px;border-radius:9px;border:1px solid var(--line);cursor:pointer}.nitem+.nitem{margin-top:8px}.nitem:hover{background:var(--bg);border-color:#cbd8ee}.nitem .t{font-size:13px;font-weight:600}.nitem .s{font-size:12.5px;color:var(--muted);line-height:1.45;margin-top:2px}.nitem.unread{background:#f6f9ff;box-shadow:inset 3px 0 0 var(--blue);border-color:#d7e4fb}.nitem.unread .t{font-weight:700}.coach-row:last-child{border-bottom:none!important}.coach-row:hover{background:var(--bg)}.content>.card{margin-bottom:16px}.content>.card:last-child{margin-bottom:0}.topbar h2{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}@media(max-width:600px){.topbar h2{display:none}.role-chip{padding-left:8px}}